eClincher Product Updates

Sept 13, 2018

Update

Auto Post Instagram Queue: fixed issue related to Instagram image attachment with the wrong aspect ratio

When you try to publish an Instagram post with very wide or tall images, Instagram API may not publish your post if the aspect ratio does not meet Instagram requirements.

We added image aspect ratio verification to the Auto Post editor and to the Bulk Upload images. Please note, this verification has already existed in the regular post editor for scheduling posts.

The verification will prevent saving images with the wrong aspect ratio to Instagram queues.

If you have existing Instagram queues with very wide or tall images, or you may have received post failure emails, you can now check it by opening “suspicious” posts and try to save them.

If the image aspect ratio doesn’t meet Instagram API requirements – it will display en error message as shown below.

Instagram image attachment error

Sept 13, 2018

Update

Auto Post Instagram Queue: fixed issue related to Instagram image attachment with the wrong aspect ratio

When you try to publish an Instagram post with very wide or tall images, Instagram API may not publish your post if the aspect ratio does not meet Instagram requirements.

We added image aspect ratio verification to the Auto Post editor and to the Bulk Upload images. Please note, this verification has already existed in the regular post editor for scheduling posts.

The verification will prevent saving images with the wrong aspect ratio to Instagram queues.

If you have existing Instagram queues with very wide or tall images, or you may have received post failure emails, you can now check it by opening “suspicious” posts and try to save them.

If the image aspect ratio doesn’t meet Instagram API requirements – it will display an error message as shown below.

Instagram image attachment error

Sept 12, 2018

Update

Instagram Mentions

Instagram mentions are now available in our Inbox. In addition to Facebook and Twitter mentions, you can now track Instagram mentions. Mentions allow you to monitor and track your business reputation – never miss a mention again!

Instagram Competitor Report

Track and measure the performance of your Instagram profile versus your competitors. We added a new competitor report which will allow you to compare key metrics of your own brand Instagram profile versus competitor brands.

Visual Calendar

View your weekly scheduled posts in a visual manner. Each day of the week contains your scheduled posts, where each post is displayed with a full preview mode. You can easily find and edit your post right from the visual calendar.

 

Click Here For More Details

Aug 31, 2018

Update

– Added Instagram Business mentions feature to the Social Inbox.

– Added impressions and reach to Instagram Business Analytics.

 

Instagram Mention

 

 

 

 

 

 

 

Aug 24, 2018

Update

– Added ability to publish 10 images to Instagram from the eClincher desktop.

– Added a new display option to the Visual-Calendar. Scheduled posts can now be displayed by week or month.

 

Social media visual calendar

Aug 1, 2018

Update

We are excited to release 11 new features. Read more in our announcement blog post:

Announcing new features

July 31, 2018

Update

– Facebook Mentions is back: Facebook restored API access to page mentions

– Enhanced custom reports with more charts options: all analytics charts, tables and top posts from profile/pages analytics are now available in custom reports

– Removed publishing to Facebook user personal profiles, per Facebook new requirement: Facebook removed the API for posting to Facebook personal user profiles. Facebook recommends businesses to use pages rather than user profiles. We removed the option to publish and schedule posts to Facebook personal user profiles in the New Post, Auto Post queues and RSS feeds

– Added Yelp integration: you can now receive inbox notifications for new Yelp review

– Add new permission for Twitter DM: now you can grant or disable permission for team members to view and reply to Twitter DMs

– Fixed issue with Bulk Upload from CSV files

– Instagram User monitoring: remove search for user posts

– Fixed issue with Pinterest feeds display

– Fixed issue with Big Commerce API: user was not able to select products from Big Commerce library

– Fixed sorting issue with YouTube comments in inbox: sorting YouTube comments by date/time is now working

– Updated Visual Calendar post background color

– Mobile app new release with bug fixes (iOS 6.6.5 and Android 0.8.7

July 18, 2018

Update

– Released Mobile app: android app version 0.8.5, iOS app version 6.6.1 (pending apple App Store release)

– Yelp review feed is now available from the left navigation bar. In addition to getting notification when ever you receive a new Yelp review, you can now view the feed in eClincher

– Custom Analytics Reports: enhanced analytics reports with more charts. We added various charts and summary tables  from the Analytics Reports tab to the Custom reports

July 8, 2018

Update

New mobile app is now available :))

We are excited to release a brand new eClincher app for both iOS and Android devices. The new app was built from scratch with new design, user interface and speedy performance

You can visit the app store to download the new app

April 9, 2018

Update

LinkedIn enhancement: We are excited to add LinkedIn personal profile to our inbox. Until today, only company page comments were collected and displayed in our inbox. Now, you can engage and respond to comments from your personal LinkedIn profile.

Instagram Business Analytics: We just released a brand new Instagram business analytics report. The report includes engagement performance with overtime trend line, best time to post heat map, hashtags analytics, and much more.

March 12, 2018

Major Update

New channel – Google My Business: You probably already heard about the latest push from Google. Google is now heavily promoting Google My business, your next online presence. Google My Business is important to improve your SEO ranking and to be “found” by new leads.

We are super excited to be the first social media management platform with full integration to Google My Business. You can now publish and schedule posts to your Google My Business accounts and locations.

Auto Post RSS Enhancement: We enhanced this feature with additional channels, giving you more sources to select content to automate publishing. In addition to our RSS and Atom feeds sources, now you can connect new feeds from: YouTube, Pinterest, Tumblr, Vimeo and Medium.

Social Inbox: Your inbox just got upgraded! Now, conversations from Facebook Messenger and Twitter DM that include images, animated gifs, and stickers will be displayed in our social inbox. 

New & Expanded Emoji Library

Updated Facebook Analytics Reporting

Calendar Filter: new filters are now available to view manually scheduled posts, auto posts, and posts in approval list.

You can read more about these new features in our blog page.

December 4, 2017

Mobile Update

New release: iOS version 6.0.3  and  Android version 0.7.0

– Instagram publishing: added a new popup message to inform the user about Instagram post being copied to the mobile clipboard, and the ability to paste it into the Instagram caption area.

– Users can now attach larger images. Increase image attachment file size to 10MB.

 

 

 

November 8, 2017

New Features Announcement:

On November 7th 2017, Twitter announced a major update to its tweet format. Twitter is now supporting 280 characters, expanded from 140.

We are thrilled to announce that eClincher is now supporting 280 characters!

In addition, you may want to check out our newly released features:

– Zendesk CRM integration: you can now connect your Zendesk CRM account and open tickets directly from eClincher

– Fully customized analytics reports (drag & drop): select any profile, any chart, and simply drag and drop to create your own customized report.

– Insert saved #hashtags while composing new messages: a great option to insert saved #hashtags that you often use in Twitter, Instagram and other profiles. Simply click on the button “Save Replies & Hashtags” (available in New Post, Reply, Comments, etc.).

– Facebook Branded Pages: When you publish to Facebook page, all the page admins and page managers will see “published by eClincher” at each post header (not to worry – all other public viewers will see “published by page_name”. With Facebook Branded Pages feature, all the account admins and managers, including your clients, will see “published by your_brand_or_company_name…” – with every Facebook post you publish. This feature is avalable from the Add & Manage Accounts, for Premier, Agency and Enterprise accounts.

– Major enhancement of Chrome extension, including share via eClincher. You can now easily share articles, links, and posts from Facebook, Twitter, Pinterest, Redit,  all while surfing the internet. Our Chrome extension will embade new button for easy share.

 

Mobile Update

iOS version 5.9.6 – released:– Fixed issue with posting videos to Instagram

– Fixed issue with pending Instagram posts not being deleted from Instagram Notifications

– Fixed issue with Instagram posts not being displayed in the Calendar

 

Android version 0.6.6 – released: 

– Fixed issue with posting videos to Instagram

– Fixed issue with pending Instagram posts not being deleted from Instagram Notifications

– Fixed issue with Instagram posts not being displayed in Calendar view after successful publishing

 

 

October 12, 2017

New Features Announcement:

We are happy to announce the following new features:

– Instagram suggested mentions: now, we will show you suggested Instagram mentions as soon as you start typing the handle and the text

– Customized Analytics Reports: make your own analytics report by using drag and drop functionality. Select any chart from any profile, including Google Analytics to build a new report

– Minor user interface updates

 

Mobile Update

iOS version 5.9.1 – released

Android version 0.6.4 – released 

We are thrilled to announce new features:

– New Save to Draft feature: added to option to save post to the draft folder

– New option to switch between Monitoring feeds: added list selection in a separate screen

– New button for Publishing compose message options: we added a “floating” button to select options such as: images, giphy, camera, save to draft, etc.

September 5, 2017

February 4, 2017

New feature Announcement:

We are thrilled to announce new features:

  • We added a new type of inbox filter for Twitter accounts – retweets! quickly view all your retweets in one feed.

 

eclincher, unified social media inbox

 

  • Updated reports: we completely changed and updated our analytics reports! click on the Analytics tab to view the new reports.

 

eclincher, social media analytics reports

 

  • Overall performance improvement during the login loading accounts time. Accounts loading time is now 3x faster.

December 12, 2016

New feature Announcement: Sniply Integration

We are thrilled to announce a new partnersthip and integration with Sniply – the easiest way to add Call-To-Action to your shared links. eClincher is now fully integrated with Sniply:)

Simply add your Sniply account to eClincher and start sharing call-to-actions with your target audiences.

Click on the Sniply button to add call-to-action to your shorten link:

Post with eClincher and using Sniply call-to-action

 

Your shared article from eClincher will display call-to-action popup:

Sniply integration with eClincher

November 22, 2016

New features and bug fixes:

Instagram Analytics: we are happy to announce the addition of Instagram Analytics. Get insights of all you Instagram posts.

Edit Links: we excited to add a new option of editing links. When you type or paste one or more links in the compose message box, you will now see a new option to edit links. Simply click on “Edit Links” button to edit each link. You can choose to shorten or unshorten each link, you can shorten with google utm tracking description or even open the link in a new tab.

Add to Queue: you can now add a post to multiple queues.

Drag and move popups: simply drag and move popups around the screen (use the “move” icon at the upper right corner of the popup).

Calendar Day Preview: added tooltip description to queue name.

Auto Post “Export as PDF”: we added a new feature – export all your posts in any selected queue to a pdf file. File includes post information such as date, text, links, and images.

Fixed bug with Post Preview emoji font size: decrease emoji font size to match the preview text.

November 9, 2016

New features and bug fixes:

Emoji is available!  compose new messages with emoji, increase engagement.

New Follow button in Custom Search Feeds: follow people right from you search feeds.

Drag and move popups: simply drag and move popups around the screen (use the “move” icon at the upper right corner of the popup).

Content Curation: new Topic Score slider, to filter topics by score.

Bug fixes with Windows edge browser.

November 3, 2016

New features and bug fixes:

New Facebook Review feed! we added new live feed displaying reviews and ratings.

New item in Inbox: Facebook reviews are now aggregated into the inbox.

New Instagram Auto Post: we are thrilled to add Instagram to Auto Post. Created Instagram queue and let it run in auto mode.

Fixed auto post Calendar issue with drag and drop times.

Calendar: add loading wheel when switching between days, until all daily posts are loaded and displayed.

In New Post – “Publish to:” dropdown menu: improve performance or speed of profile selection.

Posting groups in Post Settings: sort accounts inside the group alphabetically.

October 22, 2016

New features and bug fixes:

Share Post from Auto Post queues: we recently released new “share post” option from all live social feeds, content curation feeds, and RSS feeds. We are happy to release “share post” in Auto Post – queues. Simply click on the “share post” icon to publish or schedule posts from queues.

We no longer count Bitly, Feedly and Pocket accounts as part as your plan license. If you previously reached your plan limit with Bitly/Feedly/Pocket, you will now have additional profiles to add to your account. 

October 19, 2016

New features and bug fixes:

Instagram publishing: we are thrilled to release Instagram publishing. Schedule your posts and receive push notifications to remind you when it’s time to post.

Analytics Reports: generate on demand analytics reports in a pdf format. Upload your own logo to include in the report.

Share Post: all our live feeds, content curation, and analytics include “share post” button to quickly share content to other social media profiles and pages. Now, clicking on “share post” will open a new popup with the post ready to be shared. Click on “share post” button and post it immediately, or schedule it for later times. Publish your post and stay exactly where you left off within your feed.

User interafre alignment and cosmetic issues in large desktop screens and in Firefox browser.

October 4, 2016

New features and bug fixes:

Pocket – display and sort articles by saved time: most recent saved articles are now displayed first at the top.

“Save to Draft” & “Save to Queue” buttons: are now enabled when editing a post or sharing from analytics, without the need of adding characters or modifying the post.

“Shorten Link” button: is now automatically closed after manually shortening a link. The shorten link will be pasted to the compose message box area, and the “Shorten Link” box will be closed.

Fixed bug with Post Settings – including title with pasted link: when “Include title description with the link” is set to “No” –  title was still added with the 2nd pasted link. Now, title is not added.

eClincher settings

Auto Post Queues: added creation or edit date to posts in queues. This will help you manage your queues to quickly find older posts and delete or edit them.

September 20, 2016

New features and bug fixes:

Update to Twitter 140 character count: Twitter announced update to its 140 character count. Images and gifs are no longer counted as part of the 140 characters. Twitter made this update to give you more characters when engaging with your audience and publishing multimedia. We are thrilled about the change and we have updated the entire eClincher platform so you can take advantage of it right away.

Learn more here: twitters-new-simpler-rules-for-character-counts-in-tweets-go-live

Fixed bug with “Add & Manage Accounts”: in rare cases, selecting and unselecting profiles did not update the plan license.

Fixed bug with sharing post from Instagram to Twitter and Facebook: when sharing Instagram post to Twitter and Facebook, the image did not published (missing image).

September 2, 2016

Announcing new features:

Composing a new message for Facebook page and LinkedIn company page: often, we simply paste a link into the compose message box. Then, eClincher will scrape the link and pull in images, title, and description (you can see it in the Post Preview). Have you ever wished you can edit the link title, change the description text, or even swap the image?

Now you can:)

    Facebook page: edit title and description

    LinkedIn Company page: edit title, description and change image

Edit Facebook and LinkedIn title, description and image with eClincher

 

Content Curation Enhancement: we added filters and the total number of articles found.

content curation feeds with eClincher

 

Added new Instagram feed: My Followers and Following (people I follow)

August 25, 2016

Announcing new features and bug fixes:

 – Drag and Drop Attachments: you can now simply drag and drop attachement files such as photos and videos to the compose message area. The attachment will automatically be loaded.

– MBG (Mutiple Brand Group): fixes bugs with video attachments and other MBG related issues. Performance improvement.

– Other minor bug fixes and perfromance improvement.

August 23, 2016

We are thrilled to announce new features and bug fixes:

 – Facebook Boost: you can now boost your organic post right from the Facebook feeds. Find a post you would like to boost, and then click on the post menu icon to open the boost popup. Boost feature will work if you already have an active advertising Facebook account. Facebook will charge your account directly.

– Content Curation Feeds: in case you missed our announcement last week. You can now curate nd find article on the web using keywords. A great way to find and share relevant content.

– Post Preview: we added the ability to “read more” and view the full post. Posts in Calendar view, list view, Draft view include this option. If your post is long (more than two lines, you had to click on “edit post” in order to view the full text. Now, we added the option to click on “read more” for longer posts.

– Google URL shortener: fixed bug with Google URL shortener.

– MBG video support (for Agency plans): MBG (Multiple Brand Group) is now supporting video attachment. MBG is a custom group (available in Post Settings) allowing you to create custom group with multiple profiles from multiple brands. Great to share the same content among multiple brands.

August 20, 2016

We are thrilled to announce two new features:

  – Content Curation Feeds: we enhanced our content curation feature set. In addition to RSS/Atom feeds, Custom Search feeds (mainly Twitter search with keywords), Feedly, and Pocket, you can now create your own customized Content Curation Feeds with any keywords. Content Curation Feeds is available from the Feeds tab. The search results will display articles and news from all over the web. Your feed will be saved in your dashboard.

  – Multiple Brand Group (MBG): MBG, or Multiple Brand Group is designed for agencies to provide franchise solution. Agecncy can now publish the same content among multiple brands. Simply go to Post Settings, create new customized group, then drag and drop profiles, pages, and social groups from various brands. Once you add a profile, page or groug from a different brand, the MBG will automaticlly be created. The new MBG is available from the profile selection dropdown menu. Once you select MBG, all profiles/pages/groups within that MBG will be populated in the “Publish to:” field.

August 16, 2016

Announcing new features:

  – Inbox fast performance: loading time for inbox is now 5x faster.

  – New “Clear” button inside the compose message box: you can now click on the “x” to conveniently delete your text/link/attachment inside the compose box without loosing your profile/pages selection. The new “x” button is available in the New Post and Auto Post compose message box.

August 9, 2016

New features and bug fixes:

eClincher handles and hashtags recent mentions  -Twitter and Facebook Mentions and Tags: while composing new message, and typing any handle name “@” or hashtag “#”, eClincher will display all your recent used handles and hashtags and handles suggestions from Twitter and Facebook – Suggested Mentions. You can quickly select the best match as you typing and adding new characters.

  -Fixed bug with Inbox failing to load items

  -Inbox Settings: when you uncheck to remove a profile or a page from your Inbox, we are now displaying a new warning message asking you confirm the removal of the profile/page and all its related items.

  -Inbox loading issue: in rare cases, the inbox would get stuck while loading items. 

August 4, 2016

New features and bug fixes:

  • Twitter search enhancement (in general search or custom search feeds):

   –  You can now apply filter option to exclude “my followers” from your custom search feed results – this is a new option in Advanced search popup,

       found on each one of the custom search feeds

   –  Search for specific topic or tweets from specific people. Simply open Advanced search or the general Search and type in the Search term field: “from:tesla”

       to see tweets from tesla (as an example), or type: tesla computer to see tweets with the words tesla and computer

  • Performance improvement with adding, deleting RSS and Custom search feeds: adding or deleting feeds are now super fast
  • Instagram home feed: added option to delete comments

July 28, 2016

We are excited to announce new features and bug fixes:

  • New image editing capability: compose new message, attached an image and quickly edit any image with lots of features such as: contrast, brightness, colors, add text, headers, and much more
  • Performance improvement of links and images scraping: when you add a link to your message, we automatically scrape it and bring multiple images for your choice. Select which image you would like to publish
  • Added Instagram Comments to Inbox: Inbox is now collecting all your Instagram comments and displaying them in a beautiful format
  • Added easy-to-read tooltip: simply hover on social media profiles, names, and many other functions to see the new tooltip
  • Updated our software with the new Facebook API
  • Publishing List View: fixed a bug with displaying posts in a list view
  • Enhanced Facebook Comments in the Inbox main feed – view the full comment on the main feed

July 21, 2016

New feature announcement: we added a quick search on the top navigation bar. Use any keyword, search term or handle to quickly find it. Search for tweets, top stories, people on Twitter, or find people, pages, and places on Facebook.

July 9, 2016

Updated UI: We finally did it. A new face-lift to our user interface with new colors, look and feel. Hope you like it. Thanks, the eClincher Team.

July 9, 2016

We fixed an issue with Bitly paid account shortener to include your Bitly custom domain. When you compose a new message and paste a link, it will be automatically shortened using Bitly or Google. If you select your own Bitly account, the shortened link will incude your custom domain. From Post Settings, you can easily select which link shortener to use – Google, Bitly, or using your own paid Bitly account with custom domain.

July 6, 2016

Bug fixes, inbox comments and user interface updates.

  • Fixed bug with setting queue “run until end date”
  • Fixed bug with video thumbnail selection
  • Added Facebook, LinkedIn, and Google+ comments into the inbox main feed. You can now view new comments on the feed itself and you can click to view the full post and all previous comments
  • Updated left panel UI (where accounts are displayed), added links to our mobile apps and information of how to add and use Pocket account within eClincher

June 29, 2016

We are happy to announce a new feature for Auto Post queue. You can now move individual posts and re-order your queue. Simply drag and drop any post within your queue and click “Save Order” to save your changes.

In addition, we added to our Twitter Custom Search feeds the ability to search with “OR” between keywords. You can now search for keyword1 OR keyword2 and see results for either keyword.

June 26, 2016

We are happy to announce a new feature – Post Preview. No more guessing how your post will be published on each of your connected social accounts. While you compose your message, attach an image, or adding a link, eClincher will show you a post preview for each selected profile.

June 21, 2016

We are happy to announce video attachment support. You can now publish posts with video attachment to Twitter and Facebook accounts.

Twitter video file requirements:

  • Video size: 15MB
  • Supported video format: mp4 – mov – avi
  • Video length: up to 30 seconds
  • Frame rate should be 40fps or less
  • Aspect ratio: between 1:3 and 3:1
  • Dimensions: between  32 x 32 and 1280 x 1024

 

Facebook video file requirements:

  • Video size: 1GB
  • Supported video format: mp4 – mov – avi
  • Video length: up to 20 minutes
  • Aspect ratio: 9:16 and 16:9

June 14, 2016

  • Added new page “Product Updates”. You can now view all our updates, announcments, and bug fixes under this page. Inside the app, click on your user name and then “Product Updates”
  • Just like Twitter native app, eClincher is now displaying scrape view within Twitter Home feed and My Tweets & Replies feed. A scrape view includes title, description and image – a much better way to get people engaged
  • Fixed an issue with copying posts from a queue that contains “&” in its name

Mobile Updates:

  • Publishing to Twitter with link: link scrape preview will now be displayed only if Twitter will actually post the scrapped link (the tweet will contain title, description and image from the link itself)
  • Added left/right swipe option to switch between feeds
  • Updated team member roles to ensure team member will see only assigned brands or social accounts
  • Pocket: added Favorite, Tags, Delete, and Archive buttons
  • Fixed issue with Share post from feeds
  • Publishing: added “Back” button to go back to the previous screen
  • iPad: fixed alignment of buttons, icons and text

June 11, 2016

Twitter scrape:

When publishing links to Twitter, it does not scrape all links. Therefor, it’s difficult to know if the link will be published as a scrape (title, description and image) or as a simple text plus a link (which does not look good without the image).

  • In case Twitter does not scrape, we will give you the option to attach an image from the link scrapped images – Twitter will publish your tweet text, link plus an image
  • In case Twitter scrapes the link – you will see a scrape preview – Twitter will publish your tweet text and a scraped article or website (looks great on Twitter)

June 9, 2016

  • We expanded our content curation feeds to include RSS and Atom structured feeds.
  • Twitter Follow/Following in feeds: we added Follow/Following button inside the Twitter live feeds (mentions, Custom Search feeds..). You can now find new people and quickly follow or unfollow them right from the feed.
  • Link clicks tracking: with Google utm campaign, you can now track links with every post you publish from eClincher. In Post settings, select Google shortener and add description or keywords to the utm entries (source, medium, content, campaign). Adding description or keywords will allow you to track link clicks for specific campaigns. Once you save google shortener with the utm entries, it will automatically be added to any pasted link in the compose message box.
  • Bitly integration: use our default Bitly to shorten your links or use your own Bitly account. You can now add one or more Bitly accounts via Add & Manage Accounts.
  • Twitter Inbox enhancement: When replying to Twitter mentions, you can now request to move the conversation to private DM. Simply check the the box to request private DM. The recipient will need to approve the request, and Twitter will now modify the public tweet conversation to private DM.
  • Auto Post, Bulk Upload (upload posts from CSV file): 2X faster upload speed.
  • Twitter analytics: we added the ability to export tables from the Influence tab.