A: Yes. Simply drag and drop the graphs to reorder them.

A: To add an analytics graph to your Analytics Dashboard, click the Pin icon in the right corner of the graph.Twitter Mentions Analytics

A: The Analytics Dashboard is a designated place for your most important analytics graphs. The dashboard is fully customizable to ensure quick and easy access to analytical data.Marketing Analytics

A: Yes. Click on the pin icon in the right hand corner of the graphs to add them to your Analytics Dashboard.

A: To add a Google Analytics account, click on Add & Manage accounts (top left corner) and then select Google Analytics. Once you do this, you will be prompted to enter your login information.

A: Yes. Click on the Repost button and your post will automatically be opened in the Publisher.Twitter Analytics

A: To view your Social Analytics, click on the Analytics icon next to the account name.Social Media Analytics

A: To delete an Auto Post queue, you must first go to the Auto Post Tab.

Next you will want to open the queue selection dropdown and then click on the trash can that appears next to the queue you want to delete.

 

A: For help getting started with Auto Post, click here.

A: Yes. Include the queue name in the second column of your spreadsheet and your post will automatically be uploaded to the correct queue.Screen Shot 2015-08-11 at 4.16.23 PM

A: Yes. To set an end date for your queue, click on queue settings and select the date you would like.Set Queue End Date

A: Your Auto Post queues will remain active forever (by default). If you do not want them to remain active forever, set an end date.Set Queue End Date

A: No. Your content will be saved until you manually delete it. Your content will automatically be re-used once all new content is posted.

A: Queues are organized by network type to ensure each post is optimized for that specific network.

A: If you do not assign a queue to each scheduled time, the auto scheduler will not know what content to share.

A: To turn on a queue, select the queue from the drop down and then click on.How To Turn On Auto Post

A: Make sure your queue(s) are turned on. Content will only begin posting when your queue(s) are turned on.How To Turn On Auto Post

A: For more information on how to Bulk Upload, click here.

A: You can upload up to 100 posts at once.

A: Yes. By leaving column B empty, your posts will automatically be added to your Draft Posts.

A: Yes. Include the queue name in the second column of your spreadsheet and your post will automatically be uploaded to the correct queue.Screen Shot 2015-08-11 at 4.16.23 PM

A: Bulk uploading supports comma-separated value (CSV) format. When saving your spreadsheet, make sure it is saved as a CSV file.

A: In column A you want to include all of the content for your post (title, link, hashtags, etc.). Column B is for your queue names. If you want to Bulk Upload to your Draft Posts, leave column B empty.Screen Shot 2015-08-11 at 4.16.23 PM

A: Bulk Uploading allows you to upload up to 100 posts at once. This is achieved through the use of a spreadsheet.Screen Shot 2015-08-11 at 4.16.23 PM

A: Yes, but you must have a feedly pro account in order to use feedly. 

A: Yes. To share content from your RSS Feeds, click on the Options icon in the right corner of the post. Content Curation Tool

A: To add a new RSS Feed, click Add RSS Feed and then enter the URL associated with the RSS Feed you would like to add.Content Curation

A: Custom Feeds allow you to search based on keywords, location, sentiment and much more. Monitor competitors, find new leads, engage, etc.Social Media Listening

A: To remove a feed from your Favorite Feeds, click on the star in the upper right hand corner of the feed. 

A: To add a feed to your favorites, click the Add To Favorites star icon in the upper right corner of the feed.
How To Add Feed To Favorites

A: Favorite feeds is a designated place for your most important social feeds. By adding important feeds from your different social networks, you can quickly view them in one place.Favorite Social Media Feeds

A: To schedule content you see in your social feeds, click on the “Options” button in the right corner of the post. You will have the option to Share Post, which will open the post in the publisher or to Add to Queue, which will open the post in the Queue Editor.Share Post From Feed

A: Yes. To remove a feed, click on “Settings” and then uncheck the feed(s) you want to remove.

A: Yes. To reorder your social feeds, click on “Settings” and then drag and drop to reorder.

The Pricing page will give you a detailed description of all our plans.
The main differences are whether the plan offers additional social profiles, Inbox, Auto Post with queues, Team members and Agency Brands (managing by brands).
You can always chat with us if you are debating which plan is right for you. It is easy to switch plan: Individual, Basic and Premier at any time. The only expection is that you can not upgrade to Agency plan due to a different architecture.
Take advantage of our free private demo where we can show you the platform, answer any questions and help you select the optimal plan for your needs.

You can always click on the chat button on the site or inside the app to chat with us or to leave us a message. You can also email us at support@eclincer.com.

We would love to get your feedback and/or suggestions. You can chat with us on our live chat or email support@eclincer.com.

Yes. If you already have an eClincher account, you can download our app from Google Play and Apple App stores. It is Free for eClincher users.

To learn more about eClincher and view tutorial videos, click here.

When you log in for the first time you will see be walked through the system. To repeat this walk through again, hover over your username on the top-right corner and click on “Quick Tour”.
Your next step would be to connect the accounts you would like to manage.

  • Click on “Add & Manage Accounts” button. Once the popup opens, click on the network you would like to add

 

Add Manage Accounts with eClincher

 

  • Enter your username and password to allow eClincher receive access token to your account (eClincher does not have, or save your username and password)
  • Follow the social media or other account popup to complete the add account process
  • Click to check the boxes for each profile, page or group that you would like to manage. To learn more, click here to  watch this video.

Our Get Started page has a few tutorial videos to help you start.

A: This means that you can connect up to 15 social media profiles before you will need to upgrade your account. An example of 5 profiles would be a personal Facebook account, a Facebook Page, a Twitter account, a LinkedIn company page and a Google+ Page. To see how many profiles you have currently connected, click on Settings in the top right corner of the application. This will open a popup with all of your account license information. Screen Shot 2015-09-03 at 11.41.39 AM

A: To see how many profiles you have connected, click on Settings in the top right corner of the application. This will open a popup that shows all information regarding your plan. The first item, Social Profiles, will show you how many profiles you have connected and how many profiles your current plan supports.Screen Shot 2015-09-03 at 11.41.39 AM

A: Profiles are your social accounts. For example: a Facebook Page, two Twitter accounts and a Google+ Page would count as 4 total profiles.

Brands are separate eClincher accounts that are managed by Agencies. For example: if an agency manages social media for 5 different businesses, they would set up 5 brands in order to keep each businesses data separate. Unless you are using an Agency plan, you will not have to worry about Brands.

A:  To schedule a post, click on Schedule It and pick the date(s) and time(s) that you would like to share the post. When finished, click Schedule and your post will be scheduled.

A: The Unified Inbox is not available for all plans. Upgrade to either a Basic or Premier account to gain access.

A: To create a new tag, click on Add New Tag in the Tag It drop down.Add New Tag

A: Yes. Click on any profile picture or name and the user’s profile information will pop up.

A: Yes. Click on the “All Types” drop down at the top of the inbox and then select which type(s) you want to filter by.All Types Filter

A: Yes. Click on the “All Profiles” drop down at the top of the Inbox and then select which account(s) you would like to see.All Profiles Filter

A: Yes. Click on the “Filter by Tags” drop-down and select your filter criteria.All Tags Filter

A: Yes. Go to the settings and select “Hide Inbox Counter”Hide Inbox Counter

A: Tag It allows you to mark specific notifications as important and easily find them when needed. Create tag it categories to help organize your inbox items.

A: Yes. Searches will automatically display all items that meet the search criteria, even if they are hidden.

A: Yes. Enter a search term into the “Search” box at the top of the Inbox. The search will display both completed and uncompleted items.Inbox Search

A: Only you and other administrators of the page will see this message. It is Facebook’s way of helping businesses keep track of who posted what and from where. This message will not be seen by people viewing your posts in their newsfeed.

A: To add an account to a posting group, follow these steps:

  1. Click on ‘Post Settings’, which is located in the Publishing tab directly under where you choose accounts to post to.
  2. Create a group by entering in a group name and pressing ‘Add New Group’.
  3. Drag and drop the accounts you would like to add to the Posting Group.

Posting Groups

After following these steps you will have a Posting Group. To post to it, simply select it when choosing which account(s) to post to.

A: Posting Groups allow you to link together multiple accounts for easy posting. If you usually post to two or more networks at the same time, consider creating a group for those accounts so you do not have to manually select them each time.

To do this, click on Post Settings, located directly under where you select accounts to post to, and then drag and drop accounts into your group(s).

A: Google+ only allows 3rd party apps to post to Pages, not Profiles. If Google+ changes their API to allow posting to personal Profiles, we will add it to eClincher.

A: Instagram does not allow publishing from 3rd party applications. As soon as their API allows scheduling and publishing, we will add it to eClincher.

A: For help getting started with Auto Post, click here.

A: For more information on how to Bulk Upload, click here.

A: Click on “Post Now” and then press “Post.” Your updated will be posted immediately.Screen Shot 2015-08-31 at 3.49.01 PM

A: Yes. To share content from your RSS Feeds, click on the Options icon in the right corner of the post. Content Curation Tool

A: To schedule content you see in your social feeds, click on the “Options” button in the right corner of the post. You will have the option to Share Post, which will open the post in the publisher or to Add to Queue, which will open the post in the Queue Editor.Share Post From Feed

A: Yes, but you must have a feedly pro account in order to use feedly. 

A: Yes. To reorder your social feeds, click on “Settings” and then drag and drop to reorder.

A: Click on “Settings” in the top, right corner and then select which accounts and notifications you want to be included in the inbox.Screen Shot 2015-08-31 at 2.03.53 PM

A: Yes. To set an end date for your queue, click on queue settings and select the date you would like.Set Queue End Date

A: To turn on a queue, select the queue from the drop down and then click on.How To Turn On Auto Post