Goo to your Analytic > Select from drop down for the month you are looking for > There is an ‘Export’ option, click it to export as PDF

 

A: Yes. Simply drag and drop the graphs to reorder them.

A: To add an analytics graph to your Analytics Dashboard, click the Pin icon in the right corner of the graph.Twitter Mentions Analytics

A: The Analytics Dashboard is a designated place for all of your analytics graphs. The dashboard is fully customizable to ensure quick and easy access to analytical data.Marketing Analytics

A: Yes. Click on the pin icon in the right hand corner of the graphs to add them to your Analytics Dashboard.

A: To add a Google Analytics account, click on Add & Manage accounts (top left corner) and then select Google Analytics. Once you do this, you will be prompted to enter your login information.

A: To view your Social Analytics, click on the Analytics icon next to the account name.

how-do-I-access-my-social-analytics

A: To delete an Auto Post queue, you must first go to the Auto Post Tab.

Next you will want to open the queue selection dropdown and then click on the trash can that appears next to the queue you want to delete.

how-to-delete-a-queue-on-eClincher

 

A: For help getting started with Auto Post:

  1. From the Publishing tab, select Auto Post
  2. Click on “video tutorial” located in the right side of the screen. You can also follow 5 steps under “Guide Me”.
  3. For more video tutorials: click here.

A: Yes. Include the queue name in the second column of your spreadsheet and your post will automatically be uploaded to the correct queue.Screen Shot 2015-08-11 at 4.16.23 PM

 

Or, you can choose the queue after your posts are uploaded.

  1. Select Destination
  2. Choose Queue
  3. Click Apply
  4. Click Save

how-to-select-the-queue-during-bulk-upload

A: Yes. To set an end date for your queue, click on queue settings and select the date you would like.

set-an-end-date-to-a-queue

A: Your Recycle queues will remain active forever (by default). If you do not want them to remain active forever, switch it to an End-date Queue. 

set-an-end-date-to-a-queue

A: No. Your content will be saved until you manually delete it. Your content will automatically be re-used or recycled once all the content is posted. It will go back and publish the first post and continue through them all again. The posts will be deleted only if you set the Queue to be a One-Time Queue.

A: Queues are organized by network type to ensure each post is optimized for that specific social network.

A: If you do not assign a queue to each scheduled time, the auto scheduler will not know what content to share.

A: To turn on a queue, select the queue from the drop down and then click on.

how-to-turn-on-a-queue

A: Make sure your queue(s) are turned on. Content will only begin posting when your queue(s) are turned on.

how-to-turn-on-a-queueHow To Turn On Auto Post

A: There are several ways to add content to your queues:

1. From Auto Post tab: Click on New Post and then create your post in the Queue Editor popupSocial Media Scheduling Tool

2. From Social Feeds: Click on the options button in the upper right corner of the post and then click Add to QueueAdd to queue from feeds #2 final

3. From New Post Tab: Create your post and then click on Add to QueueCreate New Social Media Posts

A: To create a queue, go to the Auto Post tab and enter a new queue name into the Create New Queue text box.Create Queue from auto post 1 final

A: For more information on how to Bulk Upload, click here.

A: You can upload up to 100 posts at once.

A: Yes. By leaving column B empty, your posts will automatically be added to your Draft Posts.

A: Yes. Include the queue name in the second column of your spreadsheet and your post will automatically be uploaded to the correct queue.Screen Shot 2015-08-11 at 4.16.23 PM

 

Or, you can choose the queue after your posts are uploaded.

  1. Select Destination
  2. Choose Queue
  3. Click Apply
  4. Click Save

how-to-select-the-queue-during-bulk-upload

A: Bulk uploading supports comma-separated value (CSV) and Excel files. 

A: In column A you want to include all of the content for your post (title, link, hashtags, etc.). Column B is for your queue names. If you want to Bulk Upload to your Draft Posts, leave column B empty.Screen Shot 2015-08-11 at 4.16.23 PM

A: Bulk Uploading allows you to upload up to 100 posts at once. This is achieved through the use of a spreadsheet.Screen Shot 2015-08-11 at 4.16.23 PM

A: Yes, but you need to have a Feedly pro account in order to view your Feedly account within eClincher. 

A: Yes. To share content from your RSS Feeds, click on the Options icon in the right corner of the post.

A: To add a new RSS Feed, click Add RSS Feed and then enter the URL associated with the RSS Feed you would like to add.Content Curation

A: Feeds allow you to search based on keywords, location, sentiment and much more. Monitor competitors, find new leads, engage, etc.

Here are the different types of feeds:

Favorite Feeds – your own social feeds that you have marked as favorite. They will all show up in one place under favorite feeds

Monitoring Keywords & Hashtags Feeds – this is where you can search for any content, person, or page with keywords and hashtags

Suggested Content Feed – allows you to search for the top articles in any industry

RSS/Atom Feeds & Automation – allows you to search for all articles published on a blog, and add it to your queue or publish on social media

Feedly Feed – allows you to convert customers better by displaying a popup on any links that they visit. You can sign up for a Feedly account here.

Pocket Feed – allows you to easily bookmark any article, and schedule it to be published on your social media. You can sign up for a Pocket account here.

A: To remove a feed from your Favorite Feeds, click on the star in the upper right hand corner of the feed. 

A: To add a feed to your favorites, click the Add To Favorites star icon in the upper right corner of the feed.
How To Add Feed To Favorites

A: Favorite feeds is a designated place for your most important social feeds. By adding important feeds from your different social networks, you can quickly view them in one place.Favorite Social Media Feeds

A: To schedule content you see in your social feeds, click on the “Options” button in the right corner of the post. You will have the option to Share Post, which will open the post in the publisher or to Add to Queue, which will open the post in the Queue Editor.

how-to-schedule-content-from-social-feeds

A: Yes. To remove a feed simply click on the trash can button next to the feed.

how-to-remove-feed

A: Yes. To reorder your social feeds, click on “Settings” and then drag and drop to reorder.

The Pricing page will give you a detailed description of all our plans.
The main differences are whether the plan offers additional social profiles, Inbox, Auto Post with queues, Team members and Agency Brands (managing by brands).
You can always chat with us if you are debating which plan is right for you. It is easy to switch plan: Individual, Basic and Premier at any time. The only expection is that you can not upgrade to Agency plan due to a different architecture.
Take advantage of our free private demo where we can show you the platform, answer any questions and help you select the optimal plan for your needs.

You can always click on the chat button on the site or inside the app to chat with us or to leave us a message. You can also email us at support@eclincer.com.

We would love to get your feedback and/or suggestions. You can chat with us on our live chat or email support@eclincer.com.

Yes. If you already have an eClincher account, you can download our app from the Google Play Store and the Apple App store. It is included with your subscription free for all eClincher users.

To learn more about eClincher and view tutorial videos, click here.

When you log in for the first time you will be walked through the app with a quick tour. To repeat this walk through again, hover over your username menu on the top-right corner and click on “Walk Me Tour”. You can also watch our “Quick Overview Video” to learn more about eClincher capabilities.
Your next step would be to connect the accounts you would like to manage.

  • Click on “Add & Manage Accounts” button. Once the popup opens, click on the network you would like to add

 

Add Manage Accounts with eClincher

 

  • Enter your username and password to allow eClincher receive access token to your account (eClincher does not have, or save your username and password)
  • Follow the social media or other account popup to complete the add account process
  • Click to check the boxes for each profile, page or group that you would like to manage

Our Get Started page has a few tutorial videos to help you get started.

A: This means that you can connect up to 15 social media profiles before you will need to upgrade your account. An example of 5 profiles would be a personal Facebook account, a Facebook Page, a Twitter account, a LinkedIn company page and a Google+ Page. To see how many profiles you have currently connected, click on Settings in the top right corner of the application. This will open a popup with all of your account license information.

How-do-I-know-how-many-profiles-do-I-have

A: To see how many profiles you have connected, click on Settings in the top right corner of the application. This will open a popup that shows all information regarding your plan. The first item, Social Profiles, will show you how many profiles you have connected and how many profiles your current plan supports.

How-do-I-know-how-many-profiles-do-I-have

A: Profiles are your social accounts. For example: a Facebook Page, two Twitter accounts and a Google+ Page would count as 4 total profiles.

Brands are separate eClincher accounts that are managed by Agencies. For example: if an agency manages social media for 5 different businesses, they would set up 5 brands in order to keep each businesses data separate. Unless you are using an Agency plan, you will not have to worry about Brands.

A:  To schedule a post, click on Schedule It and pick the date(s) and time(s) that you would like to share the post. When finished, click Schedule and your post will be scheduled.

A: To remove an account, click on Add & Manage accounts and click on the trash can icon next to the account you want to remove.

A: To add an account, click on Add & Manage accounts. Once the popup opens, click on the network you would like to add and enter your username and password.

Untitled27

A: The Unified Inbox is not available for all plans. Upgrade to either a Basic or Premier account to gain access.

A: To create a new tag, click on Add New Tag in the Tag It drop down menu.

how-to-tag-an-item-in-social-inbox

A: Yes. Click on any profile picture or name and the user’s profile information will pop up.

A: Yes. Click on the “All Types” drop down at the top of the inbox and then select which type(s) you want to filter by.

filter-types-of-engagement-in-social-inbox

A: Yes. Click on the “All Profiles” drop down at the top of the Inbox and then select which account(s) you would like to see.

profile-filter-in-social-inbox

A: Yes. Click on the “Filter by Tags” drop-down and select your filter criteria.

tags-filter-social-inbox

A: Yes. Go to the settings and select “Hide Inbox Counter”, this will remove the red number that shows up on top of the inbox button, in the top menu.

hide-inbox-counter

A: Tag It allows you to mark specific notifications as important and easily find them when needed. Create tag it categories to help organize your inbox items.

A: Yes. Searches will automatically display all items that meet the search criteria, even if they are hidden.

A: Yes. Enter a search term into the “Search” box at the top of the Inbox. The search will display both completed and uncompleted items.

search-in-inbox

A: By default, completed items are hidden. To turn this off go to the settings and uncheck “Hide marked as completed items”.

A: Yes. Click on “Settings” in the top, right corner, then select “Mark all Inbox items as completed” and press Save.Mark all as completed

Go to Queue Settings, and disable the email notifications for one time queues.

turn-off-email-notification-for-one-time-queues

A: Only you and other administrators of the page will see this message. This message will not be seen by people viewing your posts in their newsfeed. It is Facebook’s way of helping businesses keep track of who posted what and from where.

A: To add accounts/pages to a posting group, follow these steps:

  1. Click on ‘Post Settings’, which is located in the Publishing tab directly under where you choose accounts to post to.
  2. Create a group by entering in a group name and pressing ‘Add New Group’.
  3. Drag and drop the accounts and pages you would like to add to the Publishing Group.

Posting Groups

After following these steps you will have a Publishing Group. To post to it, simply select it when choosing which account(s) to post to.

A: Publishing Groups allow you to link together multiple accounts and pages as a a group for quick posting. If you usually post to multiple social accounts at the same time, consider creating a group for those accounts so you do not have to manually select them each time.

To do this, go to Publishing tab and click on the Post Settings, located directly under “Publish to: select or start typing name”. In Post Settings, drag and drop accounts and pages into your Publishing Group.

publishing-group-post-publishing-social-media

A: Yes, once you added your Instagram account and connected your mobile device (or a tablet), you will be able to publish and schedule posts to Instagram.

For a really short video tutorial click here

Connect your mobile device: you can follow step by step instructions in the Add & Manage Accounts popup.

Click on: “Connect your mobile to enable Instagram publishing – click here for instructions”:

eClincher Add & Manage Accounts Instagram

Follow the steps:

Instagram instructions to add mobile to eClincher

 

A: For help getting started with Auto Post:

  1. From the Publishing tab, select Auto Post
  2. Click on “video tutorial” located in the right side of the screen. You can also follow 5 steps under “Guide Me”.
  3. For more video tutorials: click here.

A: For more information on how to Bulk Upload, click here.

A: Click on “Post Now” and then press “Post.” Your updated will be posted immediately.

post-now-live-update

A: Yes. To share content from your RSS Feeds, click on the Options icon in the right corner of the post.

A: To schedule content you see in your social feeds, click on the “Options” button in the right corner of the post. You will have the option to Share Post, which will open the post in the publisher or to Add to Queue, which will open the post in the Queue Editor.

how-to-schedule-content-from-social-feeds

A: Canva has pre-sized templates that ensure your image is optimized for each social network. By choosing which network you are posting to, we can automatically open Canva to the correct template.

A: Yes. Upload any images that are saved on your computer and incorporate them into your design.

A: Yes, but you need to have a Feedly pro account in order to view your Feedly account within eClincher. 

A: Yes. To reorder your social feeds, click on “Settings” and then drag and drop to reorder.

A: Click on “Settings” in the top, right corner and then select which accounts and notifications you want to be included in the inbox.

notifications-in-social-inbox

A: Yes. To set an end date for your queue, click on queue settings and select the date you would like.

set-an-end-date-to-a-queue

A: To turn on a queue, select the queue from the drop down and then click on.

how-to-turn-on-a-queue