Course 3: Centralizing Communications with eclincher's Inbox
In this course, we will go through the inbox tool and all its capabilities we will take deepdive inbox engagement, sentiment, settings, brand management, automations, and analytics.
Introduction
Welcome. In this video, you’ll be quickly introduced to everything we will learn as it pertains to the inbox and where to go if you need help.
Inbox Settings
In this short 2 minute video you’ll learn how to manage your inbox settings, saved replies, hashtags and handles, automations, and notifications.
Managing Incoming Brand Mentions, Reviews, Communications & Interactions
Got a minute? This quick video jumps into the UX of managing mentions, reviews, or any kind of communication or interaction that gets funneled into the inbox.
Combining Brand Inboxes
Learn how to combine the inbox of all your brands or a selection of brands to master your communication and collaboration workflows.
Inbox Sentiment Analysis
In this 2 minute tutorial you will learn how to use sentiment analysis to capture how your audience feels about your brand. You’ll be able to strategically make better decisions and create campaigns around your findings.
Team Collaboration & Inbox Automation
This powerful tutorial will show you how to work together alongside your social media team inside the inbox to conquer social media communications, as well as, automate ad hoc tasks and rules.
Analytics: Team Performance
This quick tutorial will help you understand how your team is performing on managing your inbox. You can utilize these metrics to communicate with your clients or your leaders to showcase how well your team is doing.
