It’s that time of the year again! Yes, the time when you take a moment and list the things you want to try, explore, and experience in the upcoming year. Resolutions have become an effective way for many people to achieve their goals and dreams. And it’s something you can do to bring growth and success to your business. Being aware of what you want to achieve for your brand is important. And understanding the up-and-coming trends and knowing how to easily implement these are key to bringing your business to new heights in the coming year. To help you determine what’s relevant to your business, we’ve listed eight simple and actionable social media goals you should set for 2020.

8 Important Social Media Goals for 2020

1. Drive Traffic to Your Website

In the continuously growing online space, it’s become more difficult to compete and get noticed. That’s why it’s important to drive people to your website, so they can learn more about your brand and browse what you have to offer.

If this wasn’t a priority for your company in 2019, you should make it one for 2020. Social media traffic is great. But businesses that don’t get steady traffic to their website are on the wrong track. Regardless of how well-made and eye-catching your pages may be, if they’re not attracting visitors, you won’t be able to generate sales or achieve your business goals.

When we say visitors, we’re not just talking about anyone and everyone. You should aim for targeted traffic — the people who are most likely to become loyal fans and paying customers. Be as specific as possible when going after them, as they’re essential in generating more revenue. Remember, when you target everyone, you reach no one. Get precise!

From implementing good SEO to writing engaging content, and from creating amazing videos to crafting share-worthy blog posts, there are a lot of proven ways to boost and drive traffic to your website.

Takeaway: In 2020, aim for more traffic, and targeted traffic.

2. Think More of Conversions and Less of Likes or Follower Count

Gone are the days when thousands of likes, thumbs-ups, and followers were the measure of a brand’s success. Now, once you’ve successfully led the right people to your website, your next goal is to increase your conversion rate.

Conversions include people who make appointments and fill out contact forms, inquiry calls that your support team receives, and requests for quotes. Essentially, conversions are any positive actions that get people closer to making a purchase and you closing a sale.

Turn your followers into customers by knowing who they are and leveraging them as your very own brand ambassadors. Make sure to keep them engaged and give them tangible reasons to covert as consumers.

To boost your conversion rates, you have to use effective and moving calls-to-action (CTAs) and create posts with striking photos and videos. Posting sufficiently and at the right time, crafting mobile-friendly content, and consistently tracking your metrics will also help improve your conversions.

3. Build Meaningful Connections With Your Audience

This coming year, it’s time to shift your focus on what truly matters – your followers. It’s best to create meaningful connections and valuable experiences on social media by encouraging and cultivating interactions with your fans that go beyond likes and shares.

Whether it’s promoting positive values, advocating eco-friendliness and sustainability, or supporting diversity and equality, you have to know and understand millennial values & what your audience cares about. This will help you come up with content that gets people talking and gives them the feeling of belongingness. As you add a humanized and personalized element to your brand, you get the opportunity to connect directly with potential and current customers, engage in real-time conversations, and increase consumer trust.

To improve your social media engagement and grow your social community, here are some key points you can implement:

• Find your magic number to avoid posting too much or too little.
• Utilize the right hashtags that bring you the most engagement and activity.
• Post at the right time of the day.
• Have a consistent voice across all posts.

eClincher can help you with all of these things and more.

4. Reach Out to Your Followers and Respond to Their Comments and Messages

Just like how you would call a friend in real life, it pays to proactively reach out to your followers on social media. You can initiate the conversations with a simple “Hey!” or “Thank you for following us.” You can even update them about an upcoming product launch, invite them to an event, or simply encourage them to try out your products and services.

Consumers today don’t only want interactions and conversations. They also want to be assured that their input is valid. That’s why you should establish two-way communication with your audience and respond to their comments and messages in a timely manner. Manage all of your conversations to ensure that nothing gets left unread or unanswered. (eClincher’s Social Media Inbox can help you with this!)

If you get bad reviews or poor feedback (and you will, it’s part of doing business), make sure to keep calm and respond accordingly. Never delete or ignore negative comments. Rather, you should acknowledge the feedback, explain professionally, and take it as a learning experience to improve your business.

JetBlue Airways does this very well.

By reaching out and responding to your followers, you’ll make them feel like you’ve actually seen and heard them. You’ll also give fans the impression that you have genuine care and concern for them.

5. Establish Impactful Collaborations

Another goal you should set for 2020 is to widen your social circle through partnerships with relevant brands and influencers.

When planning social media collaborations, you must identify your business’s overall goals and social media goals specifically and decide which channels you want to focus on. Then you need to find the right brands that you can work with. Make sure that these businesses are able to introduce you to new and relevant audiences, support your principles and values as a company, and offer the same quality experience to your followers that you do. 

You can also partner with the right influencers who can expose you to new potential customers, help build your brand’s credibility, and boost your sales. Here are three things to keep in mind when selecting influencers:

• They must be known to your followers and intended audience.
• Their brand must be related to your industry.
• Their aesthetics, voice, and values must coincide with your brand’s.

Check out the collaboration between actress Yara Shahidi and sock brand Bombas toward equality in education and providing support for underserved communities.

Remember: Your collaborations are reflections of what you are and what you stand for as a company, so it’s vital that you choose wisely.

6. Maximize Video Content

In 2020, social media videos will continue to soar as every platform develops its own video-sharing features. This is because videos are more effective in telling a story and tapping into people’s emotions, making this kind of content more engaging and better-performing than posts with plain text. Videos work so well because they allow your brand to teach and entertain, to develop deeper connections with your audience, and to capture viewers’ attention in a short amount of time.

Similarly, with the ever-changing algorithms and the difficulty in getting noticed online, the coming year will showcase the continuous rise of Instagram Stories and Live. These two features enable brands to encourage engagement among their followers, offer authenticity and inclusion, and grow the community to keep you relevant.

That’s why 2020 is the perfect time to explore or to switch your strategies to using more amazing social media videos, creating Stories, and going Live, so you can stand out, convey a relevant message, and move people to take action.

7. Leverage Social Media for eCommerce

Social media has become the new go-to retail channel for brands, and this trend will only get stronger in the coming year. With over 3.7 billion active users, social media offers a tremendous opportunity for your brand’s marketing and sales growth. This is strengthened by pro-selling features like Facebook Store and Instagram Shop, making social media a mainstream retail channel on par with websites and offline stores.

Fashion brand Rosegal knocks this out of the park.

To successfully sell on social media, you must focus on the best platforms for your brand, make the shopping experience mobile-friendly, encourage user-generated content (UGC), and avoid hard-selling. Through these, you’ll be able to maximize social media as opportunities to establish loyal customers and skyrocket your sales.

8. Maintain a Balance Between Selling and Engaging

People value truthfulness and relatability now more than ever. And they are more likely to advocate brands that promote these principles. That’s why it’s important that you mix up your posts and content type.

This means you shouldn’t only be posting about your products and services. Think of other ways to get people to know your brand and be involved with what you have to offer. Again, it’s important that you understand who your audiences really are, so you can create content that will be relevant to their needs and fall in line with their interests.

You can post user-generated content, repost tagged photos or videos, share pieces from other pages and websites, create promotions and giveaways, or simply share positive reminders and inspiration. Whatever you choose, it’s essential that you find a good balance to help grow your network, reach new audiences, and provide value to your followers.

Make sure to do this in general, and not just sporadically.

Which ones of these goals are you aiming to achieve first?

If the past half-decade saw tremendous developments on almost all platforms, social media is set to change and become a whole lot bigger in 2020. And though trends get modified quickly, these eight simple social media goals will help you prepare and achieve great things for your business in 2020.

Which one are you aiming to achieve first? What other social media goals do you have to ensure your brand’s growth and success in the coming year? Let us know in the comments below.

And if you’re ready to take your social media to a whole new level and want a powerful tool to help you manage it all, sign up for your free trial with eClincher today.

Happy New Year!