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Frequently Asked Questions
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When you sign up, you instantly get free access to all our plans for 14 days. No credit card is necessary. You may add payment information anytime during the trial period. If you choose not to continue, your account will expire. However, we’re confident you’ll love it.
We take data security seriously at eclincher. Our servers are hosted in a world class data center, Amazon Web Services (AWS), highly secured and always updated. Our application is always up to date with the latest security patches. All our plans include SSL encryption to keep your data safe.
Yes, you can upgrade or downgrade your account at any time. You may do so in the Account Settings screen. The only exception is with agency accounts – please contact our customer service live chat support for further assistance.
You may cancel your monthly or yearly subscription by contacting our customer service to request cancellation (use our live chat support available 24/7). All cancellations will take place at the end of your current billing cycle, and you will not be charged again (we do not offer refunds).
Non profit organizations can receive 15% off our current pricing, with all our plans. Please send us any official documentation that supports your nonprofit status. This will vary depending on the country you live in. For example, US customers can submit a 501(c)(3) document, while UK customers can submit their registered charity number.
If you have questions about our platform, or the sign up process, please start a live chat conversation on this site. We will be glad to answer all your questions.